Corso Asti 49 / A 12050 Guarene (Cn) Italy Tel: +39 0173 212325 Fax: +39 0173 212334 This email address is being protected from spambots. You need JavaScript enabled to view it.
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TRANSPORTATION AND COURIER


We ship all over EUROPE by courier reliable and professional.

During the order you can select the shipping method you prefer.
The shipping cost is based on the volumetric weight of the product and shipping address.

If more products fall in the same weight category, the shipping cost will not increase.

 

 

Delivery times are very dependent on the shipping method and the type of payment chosen.

WARNING: The goods travel at the risk of the recipient.
Ferplast is not responsible for damage caused during shipment or for any delays due to the carrier.

Before picking up an order the customer is obliged to check the integrity of the same and report to courier tampering, marking it on the freight bill who will sign the courier.
If the damages were not visible from the outside, the customer must submit a report within 48 hours of receipt of goods, documenting it by sending a photograph.
So that we can contact the courier and replace the goods.

You can ask us for shipping insurance 

The choice of carrier can be

a) Express courier (goods on van) 

Once we receive your payment we will prepare the goods and send the goods using our courier.
It 'requires a phone number to leave the carrier. The material is delivered on the ground floor.
If these products are large, heavy or packed on pallets the courier can not download them. In this case you have to ask the courier equipped to unload the product.  

b) Courier with bank or ramps (unloaded to the ground) 
Who has not provided a forklift or a suitable system to unload pallets or heavy equipment must select this method of transport. This type results in an increase of about 50 euros due to the amount required by the carrier to send a equipped vehicle.

Warning:
depending on the product ordered and the shipping address, Ferplast (or the courier entrusted) could make deliveries with a equipped vehicle of actual tail lift or other means of unloading (crane, slides etc ...)
Choosing the most suitable system is managed by Ferplast or courier and depends on the availability of the means and type of products to download (pallets, trucks etc ..). .
The increase is intended to "unloaded on the ground" 

c) Direct Withdrawal

Selecting the direct withdrawal, you can take care of transport by posting your own trusted courier or retreating yourself the goods with your own means.

Following the payment, we will prepare the goods, we will pack and send you an email showing you the size and weight of package.
You can send your courier to collect or withdraw the products directly with your vehicle.

CAUTION

If you have selected Mark as payment method, we must remember that the courier only accepts cash (up to 900 €) or bank draft (the courier will not be accepted BANK checks and / or POST checks ). The courier makes deliveries only on the ground floor.

WE ARE NOT LIABLE FOR DAMAGES OR DELAYS CAUSED BY COURIER

Upon delivery, the customer is required to check that the number and type of items corresponds to the number and type of packages indicated in note / invoice and the packaging is not damaged or otherwise altered.

If the packaging is damaged the customer must report it as soon as possible and indicate on the bill of the courier. The customer must also photograph the package and send us a photo.
If damaged product, so we can replace it as soon as possible and without further delay.

COURIER USED AND DELIVERY TIMES

We rely only on courier trusted and professional.

Delivery times may vary depending on the size of the pallets and their weight.
For standard products generally ship with a courier (Bartolini, GLS etc ..) and the delivery takes place in 24/48 hours.

For more bulky products such as machinery or products on pallets, we rely on Artoni.
Delivery times for bulky products can range from 2 to 5 working days.

TRANSPORT (FOREIGN)

Deliveries abroad to be prepaid by credit card or bank transfer.
We ship by courier to most countries in Europe and outside Europe.
You can also choose the direct withdrawal (no cost) and arrange transportation.
Consult our list of countries for more information.

Unless otherwise noted, the organization of transport is borne by the customer.
All possible taxes and customs fees are excluded from the price listed.
Contact us for a specific quote.

ANDORRA

FRANCE zona 1 *

LITHUANIA

SLOVENIA

AUSTRIA

FRANCE zona 2 *

LUXEMBOURG

SPAIN

BELGIUM

FRANCE zona 3 *

 

SPAIN

(Melilla e Ceuta)

BULGARIA zona 1 *

FRANCE (Corsica)

NORWAY

SPAIN (Canarie)

BULGARIA zona 2 *

GERMANY

HOLLAND

SPAIN (Isole minori)

CROATIA    zona 1 *

GREAT BRITAIN

POLAND

SWEDEN

CROATIA    zona 2 *

GREECE

PORTUGAL

SWITZERLAND

DENMARK

IRELAND

CZECH REPUBLIC

TURKEY

ESTONIA

LATVIA

ROMANIA

HUNGARY

FINLAND

LIETCHTENSTEIN

SLOVAKIA

 

 

BULGARIA

* zona 1 : CAP from 1xxx to 3xxx

* zona 2 : CAP from 4xxx to 9xxx

CROATIA

* zona 1 : 10000ZagrebCity/ CAP From 10100 to 10900 / CAP: 40-42-43-44-49

* zona 2 : CAP 33-34-35-47-48-51-31-53-21-22-23-32-50-52-20

FRANCE

* zona 1 : Auvergne , Bourgogne , Centre, Champagne-Ardenne ,Franche-Comté ,Haute-Normandie, Île-de-France , Limousin, Nord Pas de Calais ,Picardie, Poitou -Charentes , Rhône-Alpes

* zona 2 : Alsace , Aquitaine , Basse-Normandie, Languedoc-Roussillon, Lorraine, Pays de la Loire, Provence-Alpes-Côte d'Azur

* zona 3 : Bretagne , Midi-Pyrénées


ORDER STATUS
Once you make an order on the website, you can follow the preparation in the personal section of the site.

In particular you can read:

Awaiting payment
This state will be activated automatically when you choose to pay in different ways from "credit card".
Please send confirmation of payment to speed up preparation of the goods.

Payment accepted
The order has arrived and is about to be taken in charge.

In processing
The order was taken in charge. The goods will be prepared according to the indicated time

Material ready for pick 
If you selected the direct withdrawal, you will be notified as soon as the material ordered will be packed and ready for pickup by your own courier.

Delivered to the courier
If you read "delivered" in reference to your order, it means that the material you ordered has been prepared and delivered to the courier. It will arrive in a few days. If it does not, please contact us and we will check the delivery status

Feedback request
If you read this state you will sonn receive an e-mail in which you can leave a comment on the order placed. Your comments or advice are very important to us, to continuously improve our service. We would prefer you not to leave comments relating to the delivery but only comments related to the behavior of our staff, the advice received and the product ordered.
To submit comments, suggestions or information about other topics please send us an email.

 

Ferplast Packaging machines and materials
FERPLAST since 1983

Packaging machines and materials 
Corso Asti 49 / A
12050 Guarene (Cn) Italy
Tel: +39 0173 212325
Fax: +39 0173 212334
ferplast@fer-plast.com